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Oct 21, 2017

Tickets for Rieu Were Wrongly Declared invalid

Tickets for Rieu Were Wrongly Declared invalid

The Limburger October 21, 2017: About one hundred tickets for the André Rieu concerts next summer in Maastricht, have been wrongly declared invalid. It appeared that it was about buying tickets, says Pierre Rieu, son of the orchestra leader.

Purchased
"We are struggling with the growing problem of ticket scalping, whereby people buy large quantities of tickets to sell them for a lot of money. That creates problematic situations. So we heard about two elderly Austrian Nuns who thought that for 800 Euros each they had acquired a fantastic VIP arrangement, but come to find out that somewhere in a restaurant behind the podium, they received no more than a glass of wine and some snacks. That was not the restaurant's fault. And so, there are hundreds of these kind of stories. And then you hear about scalpers who have students buy up tickets all day long. We are quite fed up with these practices, so we not only warn about these practices but we also will withdraw tickets of suspicious transactions."

Reviewed
Something went wrong this time. Anyone can order six tickets per transaction, but whoever orders them three times or more times in a row, lands in a separate bin in the system. These transactions are then reviewed.

Rieu
"We found out that the parameters in our system were not properly set . That's a lesson for us and we need to solve that. We promise everyone that this error will not cost them money and, more importantly, that their places have not been given away. It may take a while, but we will solve it."

A British fan who contacted this newspaper hopes to quickly be worry free. She mentioned a fan page on face book (The Harmony Parlor) and said that complaints there were pouring in. This fan bought a single ticket for herself and four for friends for another show. Because of all these goings on, I had to withdraw additional funds from my bank account. I feel that André Rieu Productions needs to compensate me and the other affected fans, primarily for the time lost and the stresses these actions have created. Maybe these could be rectified later in Maastricht by for example, providing a program book, or a drink for free at the concert. None the less, apologies would be desirable. Any way "Luckily it is only his organization that dropped the ball. André Rieu remains an amazing performer."


Thank You to John for finding this for us and Translating it.

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Pierre and André September 30, 2016 Maastricht

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Photo Taken at Mexico City Concert ~ September 2013

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"Hello to all my fans on The Harmony Parlor!"

Soundcheck in Maastricht 2013 (RTL Photo)

Maastricht 2012 ~ "André on The Theater Steps" by Bee

Maastricht 2012 ~ "André and Pierre on The Theater Steps" by Bee

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